Office Coffee Service - Market Research, Industry Trends, Market Share, Consumer Insights


Published: 04/25/2018
Pages: 155
Full Study Price: US$ 3,750

Packaged Facts’ Office Coffee Service in the U.S.: Market Trends and Opportunities analyzes industry and consumer trends shaping the U.S. office coffee service market. Analysis is centered on office coffee service provision and employee office coffee usage and attitudes.

In particular, the report provides a market size and forecast for office coffee service, along with sales by product category, brewer placement share by brewer marketer, coffee consumption and pricing trends, single-cup revenue and pricing trends, and a market size for the top 15 U.S. coffeehouses and donuts shops by sales and units.

The report also identifies opportunities and challenges central to the growth of office coffee service, including the importance of coffee to workplace productivity and morale; the potential costs associated with keeping coffee-drinking employees onsite; and coffeehouse chain performance trends.

Also assessed is consumer coffee usage trends by type, coffee maker ownership, and purchasing trends by coffee maker type and brand.

By product category, coffee comprises the largest percentage of OCS sales. While single-cup prices have declined, largely due to increasing private label competition and share gains, they remain very attractive on a revenue-per-cup basis.

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Table Of Contents

  • Executive Summary
    • Report scope
    • Report summary
      • Market size and forecast
      • Coffee usage trends
      • Coffee maker ownership and purchasing trends
      • Making and drinking coffee: in-home vs. out-of-home
      • Buying dispensed coffee out of the home
      • Workplace coffee drinking
      • Workplace food and beverage services
      • Workplace coffee importance, satisfaction and attitudes
      • Coffee menu trends
      • Office coffee service providers
  • Market Size and Forecast
    • Market size and forecast
      • Table U.S. Office Coffee Service Revenue, 2013-2017
      • Table U.S. Office Coffee Service Revenue, 2017-2021
      • Revenue by product category
        • Table U.S. Office Coffee Service Revenue by Product Category, 2017
      • Brewer placements
        • Table U.S. Office Coffee Service Single-Cup Brewer Placement Share, 2013-2017
    • Market factors
      • Coffee consumption and pricing trends
        • Table U.S. Total and Per Capita Coffee Consumption, 2009-2018
        • Table U.S. Consumer Price Index: All Items, Nonalcoholic Beverages, Coffee, Roasted Coffee and Instant Coffee, 2009-2017
        • Table Top Coffee Varieties, Median Menu Price, 2013-2017
      • Single-cup revenue and pricing trends
        • Table Office Coffee Service Revenue per Cup: Fraction Pack vs. Single Cup, 2013-2017
        • Table Retail Single Serve Pod Pricing, By Price Tier, 2014-2018
      • Restaurant density analysis suggests strong convenience competition
        • Table Restaurant Density, by Restaurant Type: Selected Zip Codes and Locations, 2017
      • Time and money lost to the off-site coffee run
        • Table Time Lost to Employee Off-site Coffee Run, Daily and Annual, by Runs per Day, 2018
        • Table Money Lost to Employee Off-site Coffee Run, by U.S., Facebook, and Amazon Median Employee Salary, 2018
    • Key trends
      • Record-breaking gourmet coffee usage
      • Generational divide
      • Everything is premium
      • Coffee expansion
      • Brewer variety and versatility expansion
      • Product and services expansion
      • Micro markets
      • Technology
      • Industry consolidation
  • Household Coffee & Coffee Maker Usage Trends
    • Coffee in context
      • Table Household Usage of Beverages by Type, 2008 vs. 2017
      • Table Household Usage of Beverages by Type and Age of Household Head, 2018 vs. 2017
    • Coffee usage trends
      • Table Household Coffee Usage, by Type, 2013-2017
      • Ground/whole bean coffee holding ground
        • Table Household Coffee Usage and Cups per Day, by Type, 2013 vs. 2017
      • Counter space allotted to different coffee types increases over time
        • Table Household Coffee Type Usage by Coffee Machine Used, 2013-2017
        • Table Household Instant Coffee Usage in Combination with Other Coffee Types, 2013-2017
      • Demographic analysis
        • Table Household Coffee Usage and Cups per Day, Indexed by Type and Head of Household Age, 2017
        • Table Household Coffee Usage and Cups per Day, Indexed by Type and Household Income, 2017
        • Table Ready-To-Drink Canned/Bottled Coffee Drink Usage, Indexed by Demographic and Brand, 2017
    • Coffee maker ownership and purchasing trends by type
      • Single-serve brewing system uptake influencing household coffeemaker ownership trends
        • Table Household Coffeemaker Ownership, by Type, 2013-2017
      • Demographic analysis
        • Table Household Coffeemaker Ownership, Indexed by Type and Demographic, 2017
      • Purchase incidence spikes; automatic drip coffee makers hold ground
        • Table Household Coffeemaker Purchases in Past 12 Months, by Type, 2013-2017
    • Coffee maker ownership and purchasing trends by brand
      • Coffeemaker brand penetration
        • Table Coffeemaker Brands Owned vs. Purchased in Past 12 Months, 2017
      • Trends over time
        • Table Household Coffeemaker Brands Used, 2015-2017
        • Table Household Coffeemaker Brands Purchased in Last 12 Months, 2015-2017
      • Demographic analysis
        • Table Coffeemaker Brands Owned, Indexed by Type and Demographic, 2017
  • Making and Drinking Coffee: In- Home vs. Out-of-Home
    • Overview
    • Almost 4 in 5 employed drink coffee weekly
    • Coffee at home vs. out of home
      • Table Weekday Coffee Drinking: Drink in Home vs. Out of Home; Made in Home vs. Out of Home,
      • Table Weekday Coffee Drinking in and Out of Home: Made in Home vs. Out of Home, 2018
      • How coffee drinkers usually make coffee at home
        • Table At-Home Coffee Making Methods, 2018
      • Demographic analysis
        • Table At-Home Coffee Making Methods by Demographic, 2018
      • Types of coffee usually used at home
        • Table Types of Coffee Usually Used at Home, 2018
      • Coffee and coffee maker cross-usage patterns
        • Table Usual At-Home Coffee Making Methods, by Type of Coffee Usually Used at Home, 2018
        • Table Type of Coffee Usually Used at Home, by Usual At-Home Coffee Making Method, 2018
  • Buying Dispensed Coffee Out of The Home
    • Who buys dispensed coffee outside of the home
      • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases by Location, 2017
      • Demographic analysis
        • Table Out-of-Home Pre-Made Coffee Purchases and Indexed Purchases by Demographic, 2017
    • Where dispensed coffee is bought outside of the home
      • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases by Location, 2017
    • How often dispensed coffee is bought outside of the home
      • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases by Cups Purchased, 2017
      • Demographic analysis
        • Table Weekly Out-of-Home Dispensed, Ready-Made Coffee Purchases and Cups Purchased: Indexed Purchases by Location and Demographic, 2017
    • Coffeehouses
      • Coffeehouse and donut shop sales trends
        • Table Top 15 U.S. Coffeehouse and Donut Shops Chains, Systemwide Sales and Units, 2017
        • Table Top U.S. Coffeehouse and Donut Shops Chains, Systemwide Sales, 2013-2017
        • Table Top U.S. Coffeehouse and Donut Shops Chains, Systemwide Units, 2013-2017
        • Table Top U.S. Coffeehouse and Donut Shops Chains, Systemwide Sales per Unit, 2013-2017
      • Coffeehouse and donut shop usage trends
        • Table Starbucks, Dunkin' Donuts, Krispy Kreme, Tim Hortons, and Caribou Coffee Usage by Demographic, 2017
  • Workplace Coffee Drinking
    • Drinking coffee before work and at work
      • Table Drinking Coffee Before Work vs. At Work, 2018
      • Drinking coffee before work: coffee source
        • Table Where Coffee Drinkers Get Coffee Before Work, Usually and Use Most, 2018
      • Drinking coffee at work: coffee source
        • Table Where Coffee Drinkers Get Coffee at Work, Usually and Use Most, 2018
      • Demographics
        • Table Drinking Coffee Before Work vs. At Work: Method Used Most by Demographic, 2018
      • Drinking coffee at work: off-premises coffee sources
        • Table Off-Premises Coffee Sources Used While at Work, 2018
  • Workplace Food and Beverage Services
    • Overview
    • Workplace food and beverage services usage and availability
      • Table Food and Beverage Services at Work: Availability vs. Use, 2018
    • Availability and use by location type
      • Table Food and Beverage Services at Workplace: Availability vs. Use by Location Type, 2018
  • Workplace Coffee Importance, Satisfaction and Attitudes
    • Coffee attribute importance vs. workplace satisfaction
      • Are employers coming up short?
        • Table Coffee Attribute Ranking: Importance and Workplace Satisfaction, 2018
    • Coffee attributes: importance
      • Table Coffee Attribute Ranking: Importance, 2018
    • Workplace coffee attributes: satisfaction
      • Table Coffee Attribute Ranking: Satisfaction, 2018
    • Coffee attitudes
      • Overview
        • Table Coffee Attitudes, 2018
      • Coffee as productivity tool: demographic analysis
        • Table Attitudes: Coffee as Helping Productivity and to Get Through Day by Demographic, 2018
      • Free workplace coffee; Coffee as workplace perk: demographic analysis
        • Table Attitudes: Paying for Coffee at Work and Coffee as Workplace Perk by Demographic, 2018
  • Coffee Menu Trends
    • Coffee varieties
      • Espresso and cappuccino
      • Lattes
      • Iced coffee beverages
        • Table Top Coffee Varieties, Menu Penetration by Restaurant Segment, 2017
        • Table Top Coffee Varieties, Menu Penetration, 2013-2017
    • Coffee flavors and types
      • Flavor, flavor, flavor!
      • Decaffeinated coffee
      • Mocha power
        • Table Top 15 Coffee Types/Flavors, Menu Penetration by Restaurant Segment, 2017
      • Organic and caramel
        • Table Top 15 Coffee Types/Flavors, Menu Penetration, 2013-2017
    • Preparation method
      • Iced and blended beverages top the list
      • Conveying craftsmanship
        • Table Top 15 Coffee Preparation Methods at Coffeehouse/Bakery Shops, 2017
  • Office Coffee Service Providers
    • Major national companies
      • Aramark Corp
        • Table Aramark North American Food and Support Services Revenue by Segment, 2013-2017
      • Compass Group
        • Table Compass Group North America Revenue: U.S. vs. Canada, 2013-2017
        • Table Compass Group North America Revenue and Revenue Share by Segment, 2015-2017
      • Canteen Refreshment Services
      • Cott Corporation
      • Farmers Brothers
      • Keurig Green Mountain
        • Table Keurig Green Mountain Net Sales, By Geography, 2011-2015
        • Table Keurig Green Mountain Net Sales, By Product, 2011-2015
        • Table JAB Holding Company: Food, Beverage, and Foodservice Acquisitions, 2012-2018
        • Table Keurig Green Mountain Net Sales and Pod Volume, 2015 vs. 2017
      • Sodexo
        • Table Sodexo North America On-Site Service Solutions Revenue and Revenue Share by Segment, 2013-2017
      • Starbucks
        • Table Starbucks Global Revenue: Store vs. CPG/Foodservice Revenue, 2013-2017
        • Table Starbucks U.S. Revenue and U.S. Foodservice Revenue, 2013-2017
    • Smaller companies
      • Chris' Coffee Service
      • First Choice Coffee Services
      • Pine Hill Fresh Foods
      • Red Diamond
      • Royal Cup
  • Appendix
    • Methodology
      • Consumer survey methodology
      • Population estimates
      • Table indexes
    • Abbreviations and definitions
      • Table Report Abbreviations, 2017