Food Carryout & Delivery - Market Research, Industry Trends, Market Share, Consumer Insights


Published: 05/01/2020
Pages: 196
Full Study Price: US$ 3,995

This report focuses on carryout and delivery of prepared meals and food. Included order fulfillment methods are:

  • curbside pickup
  • drive-thru orders
  • drive-thru pickup
  • in-house delivery
  • in-store/on-premises pickup
  • in-store/on-premises purchase
  • shipping
  • third-party delivery

The food carryout and delivery industry is broad. Establishments selling prepared meals for carryout or delivery included in this report are:

  • quick service restaurants (e.g., McDonald’s, Subway, Dairy Queen, Taco Bell, Chick-fil-A, Wendy’s, KFC, Domino’s, and Starbucks)
  • fast casual restaurants (e.g., Chipotle, Boston Market, Panera Bread, Five Guys, Bruegger’s Bagels, Noodles & Co, and Jimmy John’s)
  • full service restaurants, cafeterias/buffets, and bars (e.g., TGI Fridays, Applebee’s, Chili’s, Olive Garden, PF Chang’s, Black Bear Diner, Dave & Busters, Miller’s Ale House, Buffalo Wild Wings, and Golden Corral)
  • other foodservice establishments (e.g., hospitals, schools, nursing homes, assisted living centers, prisons, catering companies, museums, hotels, motels, cruise ships, stadiums, arenas, zoos, movie theaters, carnivals, and amusement parks)
  • retail establishments, which encompass grocery stores, mass marketers, warehouse clubs, and convenience stores (e.g., Kroger, Safeway, Walmart, Target, Costco, Sam’s Club, 7-Eleven, Circle K, and Pilot Flying J)
  • direct marketers and other meal providers (e.g., co-ops, farmers’ markets, and meal delivery/mail order companies)
  • third-parties/off-premises entities preparing or delivering food on behalf of these venues (e.g., ghost kitchens and third-party delivery services such as Instacart, Grubhub, and DoorDash)

Foods and beverages included in the scope of this report are carryout and delivery of:

  • any food and beverage sold by foodservice operations/venues such as restaurants, cafeterias, bars, hotels, stadiums, and movie theaters
  • site-cooked/prepared, ready-to-eat or ready-to-heat foods and beverages from retailers
  • fresh prepared meals sold via direct marketers/mail order companies/delivery companies in single servings or family servings that are ready-to-eat or ready-to-heat, including refrigerated items and items that are flash-frozen for shipment
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Table Of Contents

  • Executive Summary
    • Expanding Availability of Carryout and Delivery: COVID-19 and Beyond
    • Foodservice Packaging Opportunities
    • Key Consumer Trends
    • Scope
  • Market Size and Forecast
    • Highlights
    • Total Foodservice Revenues by Type of Establishment
      • Scope
      • Forecast
        • Table Foodservice Revenues by Type of Establishment, 2014-2019, 2020E, and 2024P (billion dollars)
    • Foodservice Revenue by Dine-In vs. Off-Premises Dining
      • Scope
      • Forecast
        • Table Foodservice Revenues by Type of Establishment, 2014-2019, 2020E, and 2024P (billion dollars)
    • Historical Food Carryout and Delivery Market
      • Scope
      • Historical Trends
        • Table Food Carryout & Delivery Historical Market, 2014-2019 (billion dollars)
    • Food Carryout and Delivery Market Forecast
      • Table Food Carryout & Delivery Forecast, 2019-2024 (billion dollars)
    • Food Carryout and Delivery Market by Retailer Category
    • Third-Party Delivery Sales
  • Ordering Platforms
    • Highlights
    • In-Person Purchases for Carryout
      • Restaurant Orders
      • Grocery Orders
    • Third-Party Ordering vs. In-House Ordering
      • In-House Purchases for Takeout or Delivery
      • Third-Party Restaurant Purchases for Takeout or Delivery
      • Third-Party Retailer Ordering
    • Online & Mobile Ordering
      • Restaurant Ordering
      • Grocery Ordering
    • Phone Ordering Remains Important For Small, Independent Restaurants & Older Consumers
  • Consumer Use & Attitude Trends
    • Highlights
    • Eating Food For Carryout or Delivery Is Well-Established and Rising
      • Table Consumer Use of Convenience Foodservice Options, 2019 (percent)
    • Rising Number of Consumers Who Consume Pre-Cooked Meals
      • Table Consumption of Store-Made, Pre-Cooked Meals, 2014-2019 (percent of adults)
    • Preference For Fresh, Healthy, or Home-Cooked Meals Is Falling in Favor of Convenient Food Options
      • Table Consumer Opinions About Food, Diet, and Convenience, 2014 vs. 2019 (percent of adults)
    • Consumers Are Now More Likely to Have Positive Opinions About Fast Food
      • Table Consumer Opinions About Fast Food, 2014 vs. 2019 (percent of adults)
    • Use of Restaurants Has Remained Relatively Stable
      • Table Use of Restaurants and Online Grocery Delivery Services, 2014-2019 (percent of adults)
    • More Consumers Report Being Frequent Visitors of Restaurants, Grocery Stores, and Convenience Stores
      • Table Number of Times Visited/Shopped at Venue in the Last 4 Weeks/30 Days, 2014-2019 (percent of adults)
  • Trends and Opportunities
    • Highlights
    • Convenience the Ultimate Selling Point for Busy Consumers
    • U.S. Online Grocery Shopping Well Behind Other Countries, but There Are Opportunities for Prepared Meals
    • Breakfast vs. Lunch vs. Dinner vs. Non-Peak Hours
    • Orders at Peak Dining Hours Can Be Supplemented by Third-Parties
    • "Dark Kitchens" or "Ghost Kitchens" Can Increase Operational Efficiency
    • Using Dine-In Experiences to Boost Takeout Sales
    • FDA Common Sense Nutrition Disclosure Act Makes Nutrition Information Easier to Get for Restaurant Dine-In, Delivery, or Carryout
    • Convenience Used to Mean Unhealthy Foods, but Restaurant Foods Are Getting Healthier and Even Emphasizing Clean Label Traits
    • Direct Sellers and Home Delivery Companies Are Increasing Shareand Tackling Niche Health Food Markets
      • Table Selected Meal Delivery Services by Date Founded, Services Offered, and Geographic Area Served
    • Local and Regional Meal Delivery Companies Are Emphasizing Local Ingredients and Compete with National Providers
    • Customized Meal Delivery Catering to Special Diets and Weight Loss Plans
    • Opportunity: Expansion of Carryout and Delivery Options for Children and Families
    • Opportunity: Expedited Avenues for Ordering Prepared Meals from Grocery and Convenience Stores
    • Opportunity: Meal Delivery and Carryout From Restaurants and Retail Stores Can Expand Food Options for Older and Disabled Consumers
    • Opportunity: Multi-Channel Sales and Expanding Options for Ultimate Convenience
  • Food Takeout and Delivery Market Participants
    • Highlights
    • Third-Party Carryout/Delivery Services
      • Table Selected Third-Party Delivery Services and Years Founded
      • Grubhub
      • Uber Eats
      • DoorDash
      • Postmates
    • Aggregator, Reservation, and Review Sites
      • FoodBoss
      • OpenTable
      • Tripadvisor
      • Yelp
    • Quick Service Restaurants (QSRs)
      • Domino's Pizza
      • Starbucks
      • McDonald's
    • Fast Casual Restaurants
      • Panera Bread
      • Chipotle Mexican Grill
    • Full-Service Restaurants
      • Darden Restaurants (Olive Garden and LongHorn Steakhouse)
      • Dine Brands Global (Applebee's and IHOP)
      • Bloomin' Brands (Bonefish Grill, Carrabba's Italian Grill, and Outback Steakhouse)
    • Retail Stores (Grocery Stores, Supermarkets, Mass Marketers, Warehouse Clubs, Convenience Stores, etc.)
      • Kroger
      • Walmart
      • Costco
      • 7-Eleven
    • Direct Marketers and Other Meal Providers (Co-ops, Farmers Markets, Delivery Companies, etc.)
      • Freshly
  • Packaging Trends
    • Highlights
    • Types of Packaging Used in Foodservice and Carryout and Delivery
      • Quick Service Restaurants
      • Fast Casual Restaurants
      • Full-Service Restaurants
      • Other Foodservice Venues (Institutional Eating and Drinking Establishments, Lodging and Hospitality, Sports and Recreation, etc.)
      • Retail Stores (Grocery and Convenience Stores, Warehouse Clubs, Mass Retailers, etc.)
      • Other Retailers (Co-Ops and Farmers' Markets, Direct Marketers and Mail Order/Delivery Companies, etc.)
    • Bring Your Own Container/Reusable Packaging
    • Sustainability Issues
      • Improving Environmental Profiles by Using Recyclable/Sustainable Packaging
      • Single-Use Products Being Used More for Sanitary Reasons Due to COVID-19
    • Tamper Evident Packaging for Safety and Peace of Mind
    • Consumer Packaging Insights
      • Environmental Attitudes
        • Table Consumer Opinions on Recycling & Packaging, 2009, 2011, 2013, 2015, 2017, and 2019 (percent)
        • Table Consumer Attitudes on Recycling Packaging and Single-Use Plastics, 2019 (percent)
      • Opinions on Packaging and Serviceware in Foodservice
        • Table Consumer Attitudes About Packaging & Serviceware Used in Foodservice, 2019 (percent)
      • Attitudes About Straws
        • Table Consumer Attitudes about Disposable and Reusable Straws and Straw Regulations, 2019 (percent)
  • Consumer Demographics
    • Highlights
    • Younger and Lower Income Consumers Are More Likely to Eat Store- Made, Pre-Cooked Meals
      • Table Use of Store-Made, Pre-Cooked Meals by Age Bracket and Household Income Bracket, 2019 (percent of adults)
    • Store-Made, Pre-Cooked Meals Are Most Likely to be Used by Minorities
      • Table Use of Store-Made, Pre-Cooked Meals by Race/Ethnicity, Parenthood, and Gender, 2019 (percent of adults)
    • Consumers with More Children or Younger Children Have More Reasons to Select Pre-Cooked Options
      • Table Use of Store-Made, Pre-Cooked Meals by Number and Age of Children in Household, 2019 (percent of adults with children)
    • Use of Pre-Cooked Meals Higher Among Consumers with Less Education, College Students, Unemployed, and Unmarried People
      • Table Use of Store-Made, Pre-Cooked Meals by Education, Student Status, Marriage/Partnership, and Employment, 2019 (percent of adults)
    • Millennials and Generation X Eat Out More and Spend More at Restaurants
      • Table Money Spent at Restaurants in the Last 30 Days by Age Bracket, 2019 (percent of adults)
    • Higher Income Consumers More Likely to Dine Out and Spend the Most at Restaurants
      • Table Money Spent at Restaurants in the Last 30 Days by Household Income Bracket, 2019 (percent of adults)
    • Men and Consumers with Children Are More Likely to Spend Large Dollar Amounts at Restaurants
      • Table Money Spent at Restaurants in the Last 30 Days by Gender and Parenthood, 2019 (percent of adults)
    • White Consumers More Likely to Visit Restaurants, but Most Minority Groups Are More Likely to Be High Spenders
      • Table Money Spent at Restaurants in the Last 30 Days by Race/Ethnicity, 2019 (percent of adults)
    • Higher Education Is Correlated with More Restaurant Spending
      • Table Money Spent at Restaurants in the Last 30 Days by Education, 2019 (percent of adults)
    • College Students and Full-Time Workers Spend More At Restaurants
      • Table Money Spent at Restaurants in the Last 30 Days by Student and Employment Status, 2019 (percent of adults)
    • Married Consumers Are More Likely to Have High Restaurant Spending
      • Table Money Spent at Restaurants in the Last 30 Days by Marriage/Partnership Status, 2019 (percent of adults)
  • Consumer Psychographics
    • Highlights
    • Women Have More Concerns About Food and Health and Tend to Cook More, Making Prepared Meals a Harder Sell
      • Table Consumer Opinions on Health, Food, and Nutrition by Gender, 2019 (percent of adults strongly agreeing with statement)
    • Baby Boomers Are Most Involved with Their Health and Have More Time to Prepare Food
      • Table Consumer Opinions on Health, Food, and Nutrition by Age Bracket, 2019 (percent of adults strongly agreeing with statement)
    • Minorities Generally Have More Health and Food-Related Concerns
      • Table Consumer Opinions on Health, Food, and Nutrition by Race/Ethnicity, 2019 (percent of adults strongly agreeing with statement)
    • Younger Consumers Are Busy, Sacrifice Time with Family, and Spend More Time Shopping
      • Table Consumer Feelings on Family, Work/Life Balance, Shopping, and Stress by Age Bracket, 2019 (percent of adults strongly agreeing with statement)
    • Younger Consumers Who Feel Lonely or Worried Eat More Convenience Food Options
      • Table Worried and Lonely Consumers: Use of Fast Food & Pre-Cooked Meals, Age 18-24 and 25-34, 2019 (percent of adults)
  • Coronavirus Creating Evolution in Delivery and Carryout
    • Highlights
    • Contactless Transactions
      • Contactless Delivery & Carryout Intended to Reduce Infection Spread and to Give Peace of Mind
      • Contactless and Mobile Payments Remove the Need for Signatures or Touching a Potentially Dirty Terminal
      • Will Contactless Transactions Land With Customers?
    • People Are Cooking More and Changing How They Shop for Groceries While Stuck at Home: What Does This Mean for Food Takeout and Delivery?
    • Free Delivery and Other Promotions Offered Temporarily by Big Chain Restaurants to Stimulate Sales Amid Dine-In Closures
    • Independent Restaurants Offering More Carryout & Delivery Options
    • Family Meal Portions Becoming the Focus of Many Carryout and Delivery Options at Restaurants