When Banking in America, Location Still Matters Most

Press Release
Apr 18, 2019
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12% of U.S. consumers report using Bank of America as their primary bank, followed closely by Wells Fargo and Chase. Usage of these three banks towers above other top banks

Rockville (MD), April 18, 2019 — Even while technology continues to transform the financial services industry—and multi-channel banking continues to grow in importance—the bank branch location remains a dominant factor in choosing one’s primary bank, according to The Financial Services Market: Affluent and High Net Worth Consumers, 8th Edition, a recent report by leading market research firm Packaged Facts.

Survey data published in the report reveal that in 2018, 57% of bank users cited branch location as a reason for choosing their primary bank, a response rate that has barely budged since 2014 and remains almost twice the percentage citing runner-up rates/fees. Down the list, a relatively meager 10% cited internet services as a reason.

The report also found that household income has little impact on consumers’ common rationales for choosing their primary banking institution. Affluent bank users with $250K+ household income are about as likely as <$50K HH income bank users to cite branch location as the predominant rationale, and they are only slightly more likely to cite rates/fees as their second most prevalent rationale.

In addition, among affluent bank users, generation plays a significant role in shaping rationales for choosing a primary bank. Branch location becomes more predominant among Baby Boomers, who by habit may be more inclined to bank in person; while Millennials are more likely to rely on word of mouth recommendations.

So the question remains, which banks are most favored by consumers? Packaged Facts found that in 2018, almost 12% of consumers reported using Bank of America as their primary bank, a higher percentage any other bank and slightly ahead of Wells Fargo and Chase. Usage of these three banks towers above other top banks. Since 2014, Chase’s usage penetration rose 17%, while rising only 6% at Wells Fargo and declining slightly at Bank of America. However, consumers are more likely to use credit unions than any single bank, underscoring these generally fee-friendly financial institutions’ appeal.

Affluent consumers with $250K+ household incomes are most likely to favor Bank of America as their primary bank. Meanwhile, among banks with national footprints, Chase is the most likely to draw affluent Millennial and Gen Z customers (adults age 18-37) living in household with incomes of $150K+ HH income. Conversely, Wells Fargo draws a disproportionate percentage of Gen Xers.

Purchasing the Report

The Financial Services Market: Affluent and High Net Worth Consumers, 8th Edition segments affluent and high-net worth consumers and households, drilling down into their household finances, banking relationships and financial products and services usage and attitudes, digital engagement, payment usage and preferences, and credit card usage and preferences. The report emphasizes 5-year and 10-year trends over time, including market sizing, attitudes, usage, and other metrics.

Throughout the report, affluent and high-net worth consumers and households are segmented as follows:

  • Base affluent ($150K-$249K HH income)
  • Middle/upper affluent ($250K+ HH income)
  • Upper affluent ($1MM+ HH income)
  • High-net worth (at least $1 million net worth)
  • The Top 2% (at least $5 million net worth)

View additional information about The Financial Services Market: Affluent and High Net Worth Consumers, 8th Edition, including purchase options, the abstract, table of contents, and related reports at Packaged Facts’ website: https://www.packagedfacts.com/financial-services-market-c83/.

About Packaged Facts

Packaged Facts, a division of MarketResearch.com, publishes market intelligence on a wide range of consumer market topics, including consumer demographics and shopper insights, consumer financial products and services, consumer goods and retailing, and pet products and services. Packaged Facts also offers a full range of custom research services. Reports can be purchased at our company website and are also available through MarketResearch.com.

For more essential insights from Packaged Facts be sure to follow us on Twitter (@packaged_facts), LinkedIn, and YouTube.

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