Help FAQs

About Us

Who is Packaged Facts?
Packaged Facts is a leading U.S. publisher of market research in the food and beverage, consumer goods, personal care, financial services, pet products and services, and demographics. For more than 50 years, Packaged Facts has been giving marketing and market research professionals insights on buyer behavior, competitive players, distribution channels, and emerging products and trends.

How do I contact Customer Service?
Our customer service and research specialist team are available by phone at 800.298.5294 (U.S.) and +1.240.747.3095 (Int'l), or by email at Customer service hours are 3:00 a.m. to 6:30 p.m. EST Monday through Thursday and 3:00 a.m. to 5:30 p.m. EST Fridays.

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Our Reports

What types of research and reports do you have?
We publish market research reports, featuring quantitative and qualitative research on consumer markets, trends, and companies. We offer a breadth of reports that includes both in-depth market profiles with expansive coverage of a specific topic as well as shorter executive summaries of our popular full-length studies.

Who produces the reports?
Packaged Facts has an in-house research team and an external pool of expert industry analysts who are entrenched in their respective markets. The pairing of their industry knowledge and relationships with market leaders gives Packaged Facts unique access to insights beyond data.

How are reports organized?
Reports are grouped into the following industry categories: food and beverage, consumer goods, personal care, financial services, pet products and services, and demographics. Each industry has detailed subtopics for easy browsing.

Why use Packaged Facts?
In-depth research ... expert analysis.
Our reports are written by analysts with years of experience as professionals working in the industries that they now cover. This experience and our time-intensive research methodology result in authoritative analysis that aids the decision-making processes of our clients. Our reports provide a broad, top-level overview of a market and offer not only the raw data, but focus on interpretation of that data to make it more relevant and usable by our clients.

The right information ... at the right time.
From identifying the effects of emerging markets across major industries, to covering the trends in niche markets, our reports are timely. Our editorial team tracks the trends that will shape these markets in the coming months, and years. Packaged Facts provides the expert analysis our clients have come to rely on to make the right strategic decisions, at the right time.

Personalized Client Support
Packaged Facts is unrivaled in the level of client support our research specialists provide to our clients. From assistance in identifying the most relevant research, to post-sale question and answer support, our goal is to develop long-term relationships that meet the ongoing needs of our clients.

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About Search

How does search on work?
Search finds reports containing your keywords in the title, abstract, table of contents, or publisher name. You can also use Advanced Search  to narrow your search by price, date published, topic, and geographic region.

What is Search Inside Report?
Search Inside Report allows you to search inside individual reports for keywords and phrases. Results indicate how often your keyword or phrase appears in the report and give you a brief excerpt of each occurrence to help you determine the relevance of the report to your search.

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Registration & Accounts

What is registration for?
Registration gives you access to report descriptions, tables of contents, and the Search Inside Report feature for keywords and phrases. You can also receive complimentary search assistance from our industry-specific research specialists.

I forgot my password. What do I do?
Simply request your password and it will be sent to the email address used as your username. You can also contact customer service at 800.298.5294 (U.S.) and +1.240.747.3095 (Int'l) for assistance with any of your account information.

How can I change my account information?
If your information changes, you can update it by going to the My Account section—there’s a link to it at the top of every page. If you have questions about making account changes or wish to discontinue using our service, please call 800.298.5294 (U.S.) and +1.240.747.3095 (Int'l), email, or send a written request to Packaged Facts, 6116 Executive Boulevard, Suite 550, Rockville, MD 20852.

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Ordering & Delivery

How do I place an order?
First choose a delivery option for your chosen report, such as online download. Then click the Add to Cart button to begin the ordering process. The Shopping Cart will hold this product and any other choices until you decide to Proceed to Checkout. You can access your Shopping Cart from the cart link to the right of the Welcome message and your name on the overhead part of any page. You can modify your delivery options in the Shopping Cart by changing your delivery selection for the respective product. You can also change the quantity of the report. Once you’ve completed your choices here, click the Complete Order button.

What types of payment are accepted?
For online orders we accept Visa, American Express, and Mastercard. Arrangements for payment by check, wire transfer or invoice can be made by contacting customer service at 800.298.5294 (U.S.) and +1.240.747.3095 (Int’l) or

Items purchased for online delivery are normally available as soon as your order is processed. If you place a hard copy order or purchase a publication before it has been published, you will be notified by email when the product is shipped. Hard copies require three-five business days for delivery. Note for first-time buyers: For your security, please note you will be contacted within one business day to verify your information prior to delivery of your first purchase. If you make your first purchase over a weekend or holiday, you will be contacted the following business day.

What are shipping charges?
There is a $5 handling charge for processing orders. All shipping charges are listed for review on the Order Checkout screen prior to confirming your order.

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Privacy & Security

What information is collected about me?
When you register or place an order, we collect your name, email, company, contact information, and address, and when ordering, credit card information. Your IP address is also recorded when you visit the site. Please read our privacy policy for more information.

How is my privacy protected?
We protect your privacy by strictly adhering to the guidelines set out in our privacy policy. You can view and edit information we've collected from you at any time by visiting the My Account page. If at any point you don't wish to receive updates, newsletters, or promotional communications you can opt-out or unsubscribe by following the directions in the email or emailing with the word "remove me" in the subject line.

How is the site secured?
We use a variety of security technologies and procedures to help protect your personal information. We store the personal information you provide on computer systems, which are located in secure, controlled facilities. All information is encrypted via Secure Socket Layer (SSL).

What are cookies and how are they used?
A "cookie" is a passive piece of information stored on your computer's hard drive. It automatically informs Packaged Facts of site-specific information, such as your username and what information products you've bought from our site in the past. Setting your browser to accept cookies will streamline your use of, so that you don’t have to log-in each time you visit our web site.

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