Commercial Payment Cards: The U.S. and Global Markets and Trends, 7th Edition
Mar 1, 2012
293 Pages - Pub ID: LA6402704
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Chapter 1 Executive Summary
Scope
Commercial Payment Market Product Categories and Segments
Products and Services Out of Scope
Scope Refinements
Methodology
Chapter Layout
Chapter 2: The U.S. & Global Commercial Payments Market
Chapter 3: U.S. & Global Commercial Cards
Chapter 4: U.S. Commercial Card Trends
Chapter 5: U.S. & Global Small Business Cards
Chapter 6: U.S. Small Business Card Trends
Chapter 7: Competitor Landscape
Chapter 8: End Users
The Global Commercial & Small Business Payment Card Market
Global Commercial & Small Business Volume Growth at 18%
Table 1-1 Global Commercial, Small Business, Total Commercial & Small Business Payment Card Purchase Volume and Year-over-Year Percentage Change, 2007-2011(in billions $)
U.S. Commercial & Small Business Reaches $728 Billion
International Commercial & Small Business Up 25%
Table 1-2 U.S., International, and Global Commercial & Small Business Payment Card Purchase Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
U.S. Commercial Card & Electronic Payments Up 4%
Table 1-3 U.S. Commercial & Small Business Card, Commercial Electronic, Total U.S. Commercial Payment Market and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Global Commercial Card Volume to Hit $2.0 trillion
Figure 1-1 Global Commercial & Small Business Payment Card Purchase Volume Forecast, 2007-2011 (in billions $)
Commercial Cards Market
International Slightly Outpaces U.S.
Table 1-4 U.S. Commercial Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Table 1-5 International Commercial Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Commercial Cards in U.S. Led by Purchasing Cards
Table 1-6 U.S. Commercial Volume by Card Product, 2007-2011 (in billions $)
Small Business Cards Market
U.S. Small Biz Card Growth at 4 Times the Size of International
Table 1-7 U.S. Small Business Card Purchase Volume by Major Association 2007-2011 (in billions $)
Table 1-8 International Small Business Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Commercial and Small Business Card Trends
U.S. Market the Place to Be … for Now
Emerging Markets Still an Opportunity
Commercial Cards Recovering from Recession Hit
Business Outlook—Glass Sort of Half Full, Maybe …
Card Business Recovery Fostered by Steady Marketing
Focus on Mobile and Analytics for Growth
Opportunity to Push Mobile
Commercial Cards Have a Ready Platform for Mobile in Major Card Brands
A Word on Chip and Pin Innovations
Mobile Leadership Flux, but Analytics Ready and Well Developed
Long Haul Learning Curve for Adoptions of Mobile and Analytics
Analytics Key in Anti-Fraud and Security
Can Commercial Card Usurp Paper and EFTs for B2B
Card-Specific Drivers
Fleet Volume May Suffer due to More Efficient Vehicles
Higher Fuel Prices = Higher Fleet Card Business, to a Point
Purchasing Dramatically Affected by Shifts in GSA Activity
Corporate Cards to Benefit from Strong Business Travel Levels
Travel Card Spend Up
Small Business Card Rates Normalizing
Issuers Balk at Calls for Reform of CARD Act to Benefit Small Biz Card Users
Small Biz Turning Away From Cards for Financing Anyway
The U.S. Business Card End-User
More than 10 Million Business Card Users
Table 1-9 Usage Rates for Selected Credit Card Classifications: Have or Use and Used in last 30 Days, 2011 (% U.S. adults)
Business Card Penetration by Brand Year over Year Declining
Table 1-10 Credit Card and Business Credit Card Penetration Rates, Year over Year, 2006-2011 (% U.S. adults)
Several Demographic Characteristics Common Across Brands
Workaholics, Self-Employed and Professional/Scientific/Technological Employees More Likely to Be Card Users
Business Purchasing Area of Spend


Chapter 2 The U.S. and Global Market: Highlights
Chapter 2 The U.S. and Global Market
Scope
Commercial Payment Market Product Categories and Segments
Products and Services Out of Scope
Scope Refinements
Methodology
Chapter Layout
Chapter 2: The U.S. & Global Commercial Payments Market
Chapter 3: U.S. & Global Commercial Cards
Chapter 4: U.S. Commercial Card Trends
Chapter 5: U.S. & Global Small Business Cards
Chapter 6: U.S. Small Business Card Trends
Chapter 7: Competitor Landscape
Chapter 8: End Users
The Global Payment Card Market Overview
Global Payment Card Market Vaults 23%
Visa and China UnionPay Largely Responsible for Growth
Figure 2-1 Global Payment Card Dollar Volume and Share of Total Global Gross Domestic Product, 2007-2011 (in billions $)
Table 2-1 Global Payment Card Dollar Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Purchase Volume Growth Even More Robust
Figure 2-2 Global Payment Card Purchase Volume and Share of Total Global Gross Domestic Product, 2007-2011 (in billions $)
Table 2-2 Global Payment Card Purchase Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
The Global Commercial & Small Business Payment Card Market
Global Commercial & Small Business Volume Growth at 18%
Figure 2-3 Global Commercial & Small Business Payment Card Purchase Volume and Share of Total Global Payment Card Purchase Volume, 2007-2011 (in billions $)
Global Commercial Up 19%
Global Small Business Growth at $518 Billion
Table 2-3 Global Commercial, Small Business, Total Commercial & Small Business Payment Card Purchase Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Figure 2-4 Shares of Global Commercial & Small Business Payment Card Purchase Volume by Commercial and Small Business Segments, 2007-2011 (in billions $)
U.S. Commercial & Small Business Reaches $728 Billion
International Commercial & Small Business Up 25%
Table 2-4 U.S., International, and Global Commercial & Small Business Payment Card Purchase Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Figure 2-5 Shares of Global Commercial & Small Business Payment Card Purchase Volume by U.S. and International Markets, 2007-2011 (in billions $)
Visa Global Commercial & Small Business Growth at 14%
American Express Volume Recovers
MasterCard Recovers with Gusto
Visa Europe Breaks $100 Billion
China UnionPay Volume up 63%
JCB Growth at 12% in 2011
Diners Club Volume Up 9%
Table 2-5 Global Commercial & Small Business Payment Card Purchase Volume by Association, 2007-2011 (in billions $)
Fleet Networks Surge 23%
Table 2-6 Global Small Business Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
Figure 2-6 Shares of Global Commercial & Small Business Payment Card Purchase Volume by Commercial and Small Business Segments, 2007-2011 (in billions $)
The U.S. Commercial Payments Market: Cards & Electronic Payments
Commercial Card & Electronic Payments Up 4%
Figure 2-7 U.S. Commercial Payments (Cards & Electronic), 2007-2011 (in billions $)
U.S. Commercial & Small Business Cards
Table 2-7 U.S. Commercial & Small Business Card, Commercial Electronic, Total U.S. Commercial Payment Market and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Figure 2-8 U.S. Commercial & Small Business Card Volume and Share of Total U.S. Commercial Card & Electronic Payments, 2007-2011 (in billions $)
Compared to Total Overall Card Market, Commercial Cards Fared Worse in 2009
Consumer Card Volume Fares Better
U.S. Commercial Electronic Payments Total $21.2 Trillion
Figure 2-9 U.S. Commercial Electronic Payment Volume and Share of Total U.S. Commercial Card & Electronic Payments, 2007-2011 (in billions $)
Market Forecast
Global Commercial Card Volume to Hit $2.0 trillion
Figure 2-10 Global Commercial & Small Business Payment Card Purchase Volume Forecast, 2007-2011 (in billions $)
Commercial Card Volume to Near $1.2 Trillion by 2016
Small Business Card Volume to Near $800 Billion by 2016
Table 2-8 Global Commercial, Small Business, and Total Commercial & Small Business Payment Card Purchase Volume Forecast and Yearover-Year Percentage Change, 2007-2011 (in billions $)
U.S. Market Growth
U.S. Small Business Growth to Outpace International
International Market Growth may Be Slower than in U.S.
Europe Teetering on Recession
China UnionPay Becoming a Major Player
GDP Growth Lower in Some International Markets
Table 2-9 U.S., International, and Global Commercial & Small Business Payment Card Purchase Volume Forecast and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Table 2-10 Global Commercial & Small Business Payment Card Purchase Volume Forecast by Association, 2007-2011 (in billions $)
U.S. Electronic Payments Growth to Bounce Back
Table 2-11 U.S. Commercial & Small Business Card, Commercial Electronic, and Total U.S. Commercial Payment Market Forecast and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Figure 2-11 U.S. Commercial Electronic Payment Volume Forecast and Share of Total U.S. Commercial Card & Electronic Payments, 2007-2011 (in billions $)


Chapter 3 U.S. & Global Commercial Cards: Highlights
Chapter 3 U.S. & Global Commercial Cards
Overview
Global Commercial Volume Up 19%
Figure 3-1 Global Commercial Card Purchase Volume and Share of Total Global Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
Volume Up $200 Billion in Five Years
Table 3-1 U.S., International, and Global Commercial Card Purchase Volume by Major Association, 2007-2011 (in billions $)
U.S. Growth Drives Volume to over $300 Billion
International Growth Drives Volume to over $400 Billion
Figure 3-2 Commercial Card Purchase Volume Share: U.S. and International, 2007-2011 (in billions $)
Visa Commercial on Top with $190 Billion
American Express Volume Recovers
MasterCard Volumes Still Below 2008 Peak
Visa Europe Breaks $100 Billion
China UnionPay Volume up 63%
JCB Growth at 12% in 2011
Diners Club Nears $30 Billion
Table 3-2 Global Commercial Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Fleet Networks Up 23%
Table 3-3 Global Commercial Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
Figure 3-3 Global Commercial Card Purchase Volume by Association Shares, 2007-2011 (in billions $)
U.S. Commercial Volume 45% of Global Market
Figure 3-4 U.S Commercial Card Purchase Volume and Share of Total U.S. Commercial Card Purchase Card Volume, 2007-2011 (in billions $)
Visa Captures 32% of U.S. Market
American Express Commercial Card Growth at 14%
MasterCard Commercial Volume at $76 Billion
Closed-Loop Fleet reaches $65 Billion in U.S.
Table 3-4 U.S. Commercial Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Table 3-5 U.S. Commercial Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
Figure 3-5 U.S. Commercial Card Purchase Volume by Major Association Shares, 2007-2011 (in billions $)
U.S. Commercial Cards by Products
Figure 3-6 U.S. Commercial Card Volume Share, 2011 (%)
Table 3-6 U.S. Commercial Volume by Card Product, 2007-2011 (in billions $)
U.S. Purchasing Cards
Purchasing Cards Lead Commercial Cards
Figure 3-7 U.S. Purchasing Card Volume and Share of Total U.S. Commercial Card Volume, 2007-2011 (in billions $)
Table 3-7 U.S. Purchasing Card Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
U.S. Corporate Cards
Corporate Card Volume Growth up 8.9%
Figure 3-8 U.S. Corporate Card Volume and Share of Total U.S. Commercial Card Volume, 2007-2011 (in billions $)
Table 3-8 U.S. Corporate Card Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
U.S. Fleet Cards
Components of Fleet Card Revenue
U.S. Fleet Card Volume Hits $75 Billion
Figure 3-9 U.S. Fleet Card Volume and Share of Total U.S. Commercial Card Volume, 2007-2011 (in billions $)
Table 3-9 U.S. Fleet Card Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Closed-Loop Fleet Cards Boom
Figure 3-10 U.S. Closed-Loop Card Volume and Share of Total U.S. Commercial Card Volume, 2007-2011 (in billions $)
Table 3-10 U.S. Closed-Loop Fleet Card Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
Co-Branded Fleet Cards Up 15%
Figure 3-11 U.S. Co-Branded Fleet Card Volume and Share of Total U.S. Commercial Card Volume, 2007-2011 (in billions $)
Table 3-11 U.S. Co-Branded Fleet Card Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
U.S. Prepaid Cards
Prepaid Cards at $58 Billion
Figure 3-12 U.S. Prepaid Card Volume and Share of Total U.S. Commercial Card Volume, 2007-2011 (in billions $)
Table 3-12 U.S. Prepaid Card Volume and Year-over-Year Percentage Change, 2007-2011 (in billions $)
International Commercial Volume
International Commercial Volume Tops $400 Billion
Figure 3-13 International Commercial Card Purchase Volume and Share of Total International Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
Visa Europe Leads International Markets
Visa Inc. International Up 14%
MasterCard Volume Booms 44%
American Express International at $72 Billion
Closed-Loop Fleet International Volume at $5 Billion
Table 3-13 International Commercial Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Table 3-14 International Commercial Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
Figure 3-14 International Commercial Card Purchase Volume by Major Association Shares, 2007-2011 (in billions $)
Commercial Card Forecast
Commercial Card Volume to Near $1.2 Trillion by 2016
Growth in 2012 Strongest for Period
Figure 3-15 Global Commercial Card Purchase Volume Forecast and Share of Total Global Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
U.S. Market Growth Driven by Better Economy
Table 3-15 U.S., International, and Global Commercial Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)
International Market Growth Slower Than Previous Years
China Growth Most Robust
Visa, American Express See 11% Growth
Closed-Loop Fleet Growth at 7%
Table 3-16 Global Commercial Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)
U.S. Commercial Card Growth Greater Than Small Business
Figure 3-16 U.S Commercial Card Purchase Volume Forecast and Share of Total U.S. Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
Visa Leading U.S. Commercial Card Growth
American Express U.S. Growth Slower
Table 3-17 U.S. Commercial Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)
U.S. Product Growth Led by Purchasing, Prepaid
Table 3-18 U.S. Commercial Volume Forecast by Card Product, 2011-2016 (in billions $)
International Commercial Growth Greater Than Small Business
Figure 3-17 International Commercial Card Purchase Volume Forecast and Share of Total International Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
American Express, CUP to Lead International Growth
Table 3-19 International Commercial Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)


Chapter 4 Commercial Card Trends
Global GDP Growth Unhurried
Table 4-1 Gross Domestic Product by Major Economic Groups: United States, G7 Countries (ex U.S.), Emerging & Developing Economies, and All Other Advanced Economies, 2007-2011 (in trillions current $)
Figure 4-1 Global GDP for the United States, G7 Countries (Ex-U.S.), and Emerging & Developing Economies, 2007-2016 (in billions current $)
The 2009 Economic Plunge
Post Recession Rebound
Table 4-2 Gross Domestic Product Growth by Major Economic Groups: United States, G7 Countries (ex U.S.), Emerging & Developing Economies, and All Other Advanced Economies, 2007-2011 (in trillions current $)
Slower Growth Expected Ahead
Table 4-3 Gross Domestic Product Forecast by Major Economic Groups: United States, G7 Countries (ex U.S.), Emerging & Developing Economies, and All Other Advanced Economies, 2007-2011 (in trillions current $)
Table 4-4 Gross Domestic Product Growth Forecast by Major Economic Groups: United States, G7 Countries (ex U.S.), Emerging & Developing Economies, and All Other Advanced Economies, 2007-2011 (in trillions current $)
U.S. Market the Place to Be…for Now
Emerging Markets Still an Opportunity
Figure 4-2 Share of Global GDP for the United States, G7 Countries (Ex-U.S.), and Emerging and Developing Economies and All Other Nations, 2005-2014 (percent)
Recession Effects Linger but Tempered Optimism for 2012
Fourth Quarter 2011 Spending Double Pre-Recession
Table 4-5 Expected U.S. Business Firm Growth in Next 12 months, December 2007-December 2011
Business Outlook—Glass Sort of Half Full, Maybe …
Table 4-6 Level of Optimism about the U.S. Economy and Own Company on a Scale from 0-100 (0 = the least optimistic and 100 = the most optimistic), December 2011 through December 2007
Challenges to Growth, but also Lack of Excitement in the Business Community
Commercial Cards Took Recession Hit Too
High Levels of Marketing Despite Poor Economy a Smart Move
What’s Next Innovation to Grow Volume?
Mobile and Analytics, a Happy Couple
Opportunity to Push Mobile
Commercial Cards Have a Ready Platform for Mobile in Major Card Brands
Figure 4-3 Most Trusted Brands in Mobile Payments, 2011 (%)
Banks Shouldn’t Miss the Opportunity
A Word on Chip and Pin Innovations
Mobile Design in Flux, but Analytics Ready and Well Developed
More Tracking in Ancillary Fees
Is Making the Switch a Trust Issue for Some?
Eco-reporting an Interesting Use
Long Haul Learning Curve for Adoptions of Mobile and Analytics
Analytics Key in Anti-Fraud and Security
Table 4-5 Payment Types Seeing Most Fraudulent Activity, 2009 vs 2010 (%)
Can Commercial Card Usurp Paper and EFTs for B2B
Table 4-6 Payment Method Used to Pay Major Suppliers (Mean Distribution of Payments), 2007 vs. 2010
Card-Specific Drivers
Components of Fleet Card Revenue
Figure 4-4 Total U.S. Fleet Vehicle Fuel Spend, Proprietary Fleet Card Volume, and Percent Fleet Card Volume to Total Fleet Vehicle Fuel Spending, 2007-2011 (in billions $)
More Efficient Vehicles May Slow Fuel Demand
Higher Fuel Prices = Higher Fleet Card Business, to a Point
Purchasing Dramatically Affected by Shifts in GSA Activity
Figure 4-5 Government Services Administration (GSA) Purchasing Card Volume and Percentage of Total U.S. MasterCard and Visa Purchasing Card Volume, 2007-2011 (in billions $)
Corporate Cards to Benefit from Strong Business Travel Levels
Travel Card Spend Up
But, Shifts in Travel Spend Allocations
Table 4-7 Change in Business Travel Spending Levels, 2010 vs. 2011
Travel Alternatives Will Continue to Be Considered


Chapter 5 Small Business Cards in the U.S.: Highlights
Chapter 5 Small Business Cards in the U.S.
Overview
Small Business Card Product
Global Small Business Volume Up 16%
Figure 5-1 Global Small Business Card Purchase Volume and Share of Total Global Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
New Offers Drive Volume Higher
Small Business Hit Hard in 2009
U.S. Growth Drives Volume to over $400 Billion
Table 5-1 U.S., International, and Global Small Business Card Purchase Volume by Major Association, 2007-2011 (in billions $)
International Growth Drives Volume to over $100 Billion
Figure 5-2 Small Business Card Purchase Volume Share: U.S. and International, 2007-2011 (in billions $)
Visa Tops Volume Globally
American Express Volume Recovers
MasterCard Volumes Still Below 2008 Peak
Discover Remains a Small but Growing Player
Table 5-2 Global Small Business Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Table 5-3 Global Small Business Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
Figure 5-3 Global Small Business Card Purchase Volume by Major Association Shares, 2007-2011 (in billions $)
U.S. Small Business Volume Growth at 5%
Figure 5-4 U.S Small Business Card Purchase Volume and Share of Total U.S. Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
Visa Captures Largest Share of U.S. Small Business Market
Table 5-4 U.S. Small Business Card Purchase Volume by Major Association, 2007-2011 (in billions $)
American Express U.S. Small Business Growth at 14%
Table 5-5 U.S. Small Business Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
MasterCard Gets 15% of U.S. Small Business
Figure 5-5 U.S. Small Business Card Purchase Volume by Major Association Shares, 2007-2011 (in billions $)
International Small Business Volume Growth at 9%
Figure 5-6 International Small Business Card Purchase Volume and Share of Total International Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
American Express International Small Business Growth at 17%
Table 5-6 International Small Business Card Purchase Volume by Major Association, 2007-2011 (in billions $)
Visa International Volume Up 18%
Table 5-7 International Small Business Card Purchase Volume Year-over-Year Percentage Changes by Major Association, 2007-2011 (in billions $)
MasterCard Volume Booms
Figure 5-7 International Small Business Card Purchase Volume by Major Association Shares, 2007-2011 (in billions $)
Small Business Card Forecast
Small Business Card Volume to Near $800 Billion by 2016
Figure 5-8 Global Small Business Card Purchase Volume Forecast and Share of Total Global Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
U.S. Small Business Growth to Outpace International
Table 5-8 U.S., International, and Global Small Business Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)
Global Small Business Growth by Association
Table 5-9 Global Small Business Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)
Figure 5-9 U.S Small Business Card Purchase Volume Forecast and Share of Total U.S. Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
Visa Leads U.S. in Nominal Volume, Discover in Percentage Growth
Table 5-10 U.S. Small Business Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)
Figure 5-10 International Small Business Card Purchase Volume Forecast and Share of Total International Commercial and Small Business Card Purchase Card Volume, 2007-2011 (in billions $)
International Small Business Growth Led by Visa
Table 5-11 International Small Business Card Purchase Volume Forecast by Major Association, 2007-2011 (in billions $)


Chapter 6 Small Business Card Trends
Can Small Biz Card Terms Get Any Worse?
Interests Rate Already Settling Down
Limit Reductions
Still Sneaky After All These Years
Financial Paranoia Heightened
What Are the CARD Act Protections?
Table 6-1 Key Provisions of the Credit Card: Accountability, Responsibility and Disclosure (CARD) Act of 2009
Calls for Reform of CARD Act to Benefit Small Biz Card Users
Issuer Perspective: Self-Preservation
Some Banks Amending Rules Independently
Ulterior Motives for Voluntary Protections?
Small Biz Turning Away From Cards for Financing
Table 6-2 Types of Financing Used within the Past 12 Months to Meet Capital Needs, 2008-2011
Borrowing in General a Challenge for Small Biz Owners
Or Are They Just Not Borrowing?
Small Business Jobs and Credit Act May Help Borrowers and Lenders Meet
Credit Crunch Impact Easing
Table 6-3 Small Business Owners Reporting Being Impacted by Credit Crunch, 2008-2011
Job Growth Reported
The Return of Small Business Card Marketing
Mailings Up
Cheerful Small Business Cards Introductions
Making Use of Social Media for a New Generation
DailyCandy and Ink
Amex Is Busy in New Media
Card Added Value: Education and Networking Through Social Media
Mobile Applications May First Make Their Mark in Small Biz
Chase’s Jot


Chapter 7 Competitor Landscape: Highlights
Chapter 7 Competitor Landscape
Overview
Visa, Inc.
Table 7-1 Visa Commercial Card Products and Solutions
Visa Volume Up 14%
Figure 7-1 Visa Inc. Global Commercial & Small Business Card Purchase Volume and Share of Total Global Commercial & Small Business Card Market, 2007-2011 (in billions $)
Table 7-2 Visa Inc. Global, U.S., and International Commercial & Small Business Card Purchase Volume, 2007-2011 (in billions $)
Significant Events
Visa Compliance Management Solutions for Commercial and Small Biz
Visa’s Syncada Payment Volume More than $21 billion in 2011
Visa’s SavingsEdge Expands with Merchants
Visa’s Prepaid Employee Benefits Program Tie-up with WageWorks
Visa to Accelerate Migration to EMV Chip Technology
Visa Launches Digital Wallet
Acquisitions Set Pace for Next Generation Mobile Offerings Worldwide
MasterCard Worldwide
Table 7-3 MasterCard Commercial Card Solutions
Table 7-4 MasterCard Commercial Card Products
Table 7-5 MasterCard Commercial Card Solutions
MasterCard Volume Rebounds
Figure 7-2 MasterCard Worldwide Global Commercial & Small Business Card Purchase Volume and Share of Total Global Commercial & Small Business Card Market, 2007-2011 (in billions $)
Table 7-6 MasterCard Worldwide Global, U.S., and International Commercial & Small Business Card Purchase Volume, 2007-2011 (in billions $)
Significant Events
Acquisition of Travelex’s Prepaid Card Program Management Operations 182
MasterCard and Western Union Partner on Electronic Payments
Intel and MasterCard Collaborate for Online Shopping
Expanding Healthcare Payments Reach
MasterCard Introduced Advanced Global Fraud Prediction Service
MasterCard Mobile Payments Initiatives Broad
American Express Company
Table 7-7 American Express Commercial Card Products and Solutions
Table 7-8 American Express Purchasing Solutions
Table 7-9 American Express Business Travel Programs
American Express Volume Recovers
Figure 7-3 American Express Global Commercial & Small Business Card Purchase Volume and Share of Total Global Commercial & Small Business Card Market, 2007-2011 (in billions $)
Table 7-10 American Express Global, U.S., and International Commercial & Small Business Card Purchase Volume, 2007-2011 (in billions $)
Significant Events
American Express Expands International Payments Solutions
American Express Targets Small Business Through Social Media
New Tools to Prevent Fraud and Control Spending
American Express Adds to Travel Offering
American Express Commitment to Next Generation Solutions
Discover Financial Services
Table 7-11 Discover Commercial Card Products and Payment Solutions
Discover Volume Less Than 1% of U.S. Small Business
Figure 7-4 Discover U.S. Small Business Card Purchase Volume and Share of Total U.S. Small Business Card Market, 2007-2011 (in billions $)
2011 Initiatives
Issuer Profiles
JPMorgan Chase & Co.
JPMorgan Chase Commercial Card Growth Shrinks
Commercial ACH Transaction Volume Flat, Dollar Volume Up
Product Offerings
Table 7-12 JPMorgan Chase Commercial Card Product Portfolio
Table 7-13 JPMorgan Chase Commercial Electronic Payments Solutions
Chase Targets Small Business with Enhanced Ink Rewards
Enhanced Card Offerings with Leading Airlines
U.S. Bancorp
Payment Volume Growth Out Paces Payment Revenue Growth
Table 7-14 U.S. Bancorp Commercial Card Product Portfolio
Table 7-15 U.S. Bancorp Commercial Electronic Payments
U.S. Bank Unit Acquires $700M in Credit Card Portfolios
U.S. Bank Uses Social Media in Outreach to Small Business
Targeting North American Corporate Clients in Europe
Capital One Financial
Table 7-16 Capital One Commercial Card Product Portfolio
Aggressive Expansion in Card Business
New Commercial Card and Payment Business Offerings
Wells Fargo & Co.
Table 7-17 Wells Fargo Commercial Card Product Portfolio
Wells Fargo Card Expense Reporting via Smartphones
Bank of America Corp.
Table 7-18 Bank of America Commercial Card Product Portfolio
Table 7-19 Bank of America Commercial Prepaid Card Product Portfolio
Bank of America Exits International Card Business to focus on U.S.
E-Payables Seen as a Key Growth Driver
Bank of America Merrill Lynch Technology Enhancements
Citigroup
Table 7-20 Citigroup Federal Government/Public Sector Card Product Portfolio
Table 7-21 Citigroup Commercial Card Product Portfolio
Citi Launches Project Card
Citi Launches Various Features including Chip & Pin Card Solution
Comerica Inc.
Table 7-22 Comerica Commercial Card Product Portfolio
PNC Bank
Table 7-23 PNC Bank Commercial Small Business Card Portfolio
Acquisition of RBC’s Retail Banking Business
PNC Further Expands Through Selective Regional Acquisitions
PNC offers Secure Chip Card to Commercial Customers
Closed Loop Fleet Networks
Wright Express
Table 7-24 Wright Express Commercial & Fleet Cards and Electronic Payments Product Portfolio
Strong Growth in 2011
Effective Hedging to Mitigate Impact of Lower Gas Prices in 2012
Expansion in International Markets
Expansion into Payroll Cards and Other Business
Alliances and Partnerships
Fleetcor Technologies
Table 7-25 Fleetcor Commercial Card Product Portfolio
Continuing the Acquisition Spree
Comdata
Table 7-26 Comdata Commercial Card Product Portfolio
Launch of RFID Cardless Fuelling Program
Comdata Expands Through Partnerships
T-Chek
Table 7-27 T-Chek Commercial Card Product Portfolio


Chapter 8 The U.S. Business Card End-User: Highlights
Chapter 8 The U.S. Business Card End-User
Experian Simmons Data
Card and Cardholder Classifications
Business Card User Penetration Rates
More than 10 Million Business Card Users
Table 8-1 Usage Rates for Selected Credit Card Classifications: Have or Use and Used in last 30 Days, 2011 (% U.S. adults)
Table 8-2 Total Number of Users for Selected Credit Card Classifications: Have or Use and Used in Last 30 Days, 2011 (in millions of U.S. adults)
Business Card Usage Declined Between 2008 and 2011
Table 8-3 Credit Card and Business Credit Card Usage Rates, Year over Year, 2006-2011 (% U.S. adults)
Table 8-4 Credit Card and Business Credit Card Usage Rates, Year over Year, 2006-2011 (in millions of U.S. adults)
Total Card Use vs. Business Card Use by Brand
Table 8-5 Credit Card and Business Credit Card Usage Rates, Year over Year, 2006-2011 (% U.S. adults)
Table 8-6 Credit Card and Business Credit Card Usage Rates, Year over Year, 2006-2011 (in millions of U.S. adults)
Business Card Penetration by Brand Year over Year Declining
Table 8-7 Credit Card and Business Credit Card Penetration Rates, Year over Year, 2006-2011 (% U.S. adults)
Table 8-8 Credit Card and Business Credit Card Penetration Rates, Year over Year, 2006-2011 (in millions of U.S. adults)
Usage in the Past 30 Days in Decline
Table 8-9 Credit Card and Business Credit Card Usage Rates in the Past 30 Days, Year over Year, 2006-2011 (% U.S. adults)
Table 8-10 Credit Card and Business Credit Card Usage Rates in the Past 30 Days, Year over Year, 2006-2011 (in millions of U.S. adults)
Card Penetration Rates by Gender
Men Show Slightly Higher Usage over Women
Table 8-11 Credit Card and Business Credit Card Usage Rates in Last 12 Months and Last 30 Days: By Gender, 2011 (% U.S. adults)
Table 8-12 Credit Card and Business Credit Card Usage Rates in Last 12 Months and Last 30 Days: By Gender, 2011 (in millions of U.S. adults)
Business Card User Top Personal Demographics
Several Demographic Characteristics Common Across Brands
Baby Boomers Are Top Card Users
Significant Lack of Use Among Blacks and Hispanics
Household Income $75K+ Key Threshold for Increased Card Usage
Table 8-13 Top Demographic Characteristics of Business Card Users, 2011
Table 8-14 Top Demographic Characteristics of Visa Business Card Users, 2011
Table 8-15 Top Demographic Characteristics of MasterCard Business Card Users, 2011
Table 8-16 Top Demographic Characteristics of American Express Business Card Users, 2011
Business Card User Top Work-Related Demographics
Note on Data
Individual Employment Income: High Earners Highly Likely
Table 8-17a Indices for Use of Selected Credit Card Classifications by Individual Employment Income, 2011 (U.S. adults)
Table 8-17b Total Number of Users for Selected Credit Card Classifications by Individual Employment Income, 2011 (in millions of U.S. adults)
Table 8-17c Penetration Levels for Selected Credit Card Classifications by Individual Employment Income, 2011 (% of U.S. adults)
Employed Adults in Household: Two Most Likely
Table 8-18a Indices for Use of Selected Credit Card Classifications by Number of Employed Adults in Household, 2011 (U.S. adults)
Table 8-18b Total Number of Users for Selected Credit Card Classifications by Employed Adults in Household, 2011 (in millions of U.S. adults)
Table 8-18c Penetration Levels for Selected Credit Card Classifications by Employed Adults in Household, 2011 (% of U.S. adults)
Employment Status: Part-time Workers Less Likely
Table 8-19a Indices for Use of Selected Credit Card Classifications by Employment Status, 2011 (U.S. adults)
Table 8-19b Total Number of Users for Selected Credit Card Classifications by Employment Status, 2011 (in millions of U.S. adults)
Table 8-19c Penetration Levels for Selected Credit Card Classifications by Employment Status, 2011 (% of U.S. adults)
Workaholics Above Average Users
Table 8-20a Indices for Use of Selected Credit Card Classifications by Hours Work Weekly, 2011 (U.S. adults)
Table 8-20b Total Number of Users for Selected Credit Card Classifications by Hours Work Weekly, 2011 (in millions of U.S. adults)
Table 8-20c Penetration Levels for Selected Credit Card Classifications by Hours Work Weekly, 2011 (% of U.S. adults)
Employed by Others/Self-Employed: Self-Employed Predisposed to Use
Table 8-21a Indices for Use of Selected Credit Card Classifications, Employed by Others vs. Self-Employed, 2011 (U.S. adults)
Table 8-21b Total Number of Users for Selected Credit Card Classifications, Employed by Others vs. Self-Employed, 2011 (in millions of U.S. adults)
Table 8-21c Penetration Levels for Selected Credit Card Classifications, Employed by Others vs. Self-Employed, 2011 (% of U.S. adults)
Length at Present Job: Long-Term Employees Are Larger Share of Card Holders
Table 8-22a Indices for Use of Selected Credit Card Classifications by Length of Service at Present Job, 2011 (U.S. adults)
Table 8-22b Total Number of Users for Selected Credit Card Classifications by Length of Service at Present Job, 2011 (in millions of U.S. adults) . 250
Table 8-22c Penetration Levels for Selected Credit Card Classifications by Length of Service at Present Job, 2011 (% of U.S. adults)
Type of Industry: Professional/Scientific/Technological Employees More Likely to Be Card Users
Table 8-23a Indices for Use of Selected Credit Card Classifications by Type of Industry, 2011 (U.S. adults)
Table 8-23b Total Number of Users for Selected Credit Card Classifications by Type of Industry, 2011 (in millions of U.S. adults)
Table 8-23c Penetration Levels for Selected Credit Card Classifications by Type of Industry, 2011 (% of U.S. adults)
Occupation: White Collar Dominates
Table 8-24a Indices for Use of Selected Credit Card Classifications by Occupation, 2011 (U.S. adults)
Table 8-24b Total Number of Users for Selected Credit Card Classifications by Occupation, 2011 (in millions of U.S. adults)
Table 8-24c Penetration Levels for Selected Credit Card Classifications by Occupation, 2011 (% of U.S. adults)
Job Title: Top Managers Highest Penetration but Owners/Partners Above Average Users
Table 8-25a Indices for Use of Selected Credit Card Classifications by Job Title, 2011 (U.S. adults)
Table 8-25b Total Number of Users for Selected Credit Card Classifications by Job Title, 2011 (in millions of U.S. adults)
Table 8-25c Penetration Levels for Selected Credit Card Classifications by Job Title, 2011 (% of U.S. adults)
Company Size: Smaller Sees Greater Usage Penetration
Table 8-26a Indices for Use of Selected Credit Card Classifications by Company Size, 2011 (U.S. adults)
Table 8-26b Total Number of Users for Selected Credit Card Classifications by Company Size, 2011 (in millions of U.S. adults)
Table 8-26c Penetration Levels for Selected Credit Card Classifications by Company Size, 2011 (% of U.S. adults)
Business Purchasing Involvement: Dramatically High Across Brands
Table 8-27a Indices for Use of Selected Credit Card Classifications by Level of Purchasing Involvement in Last 12 Months, 2011 (U.S. adults)
Table 8-27b Total Number of Users for Selected Credit Card Classifications by Level of Purchasing Involvement in Last 12 Months, 2011 (in millions of U.S. adults)
Table 8-27c Penetration Levels for Selected Credit Card Classifications by Level of Purchasing Involvement in Last 12 Months, 2011 (% of U.S. adults)
Business Purchasing Area of Spend in Last 12 Months: Laptop/Desktop Workstations Are the Top Purchases Among Business Cardholders
Table 8-28a Indices for Use of Selected Credit Card Classifications by Personal Involvement in Select Areas of Spend in the Past 12 Months, 2011 (U.S. adults)
Table 8-28b Total Number of Users for Selected Credit Card Classifications by Personal Involvement in Select Areas of Spend in the Past 12 Months, 2011 (in millions of U.S. adults)
Table 8-28c Penetration Levels for Selected Credit Card Classifications by Personal Involvement in Select Areas of Spend in the Past 12 Months, 2011 (% of U.S. adults)
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