The American Value Shopper in a Down Economy: Demographic, Marketing, Retailing and Consumer Insights to Sustain Brand Loyalty in a Down Economy

Jun 1, 2008
177 Pages - Pub ID: LA1792254
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Chapter 1 Executive Summary
  • Scope of Report
  • Report Methodology
  • Value Shopper & Others Defined
  • The Current Economic Landscape
    • Growth Slows, Economic Future Uncertain
    • Figure 1-1 Percentage Changes in U.S. Current-Dollar GDP, Real GDP and the GDP Price Index, 2002-2008 (%)

  • U.S. Consumer Spending Trends and Attitudes
    • 77% Lack Confidence in Economy
    • Table 1-2 Percentage of Adults Who Responded Positively to Economy-Related Statements, Month Over Month, October 2007-April 2008
    • (U.S. adults)
    • Prime Consumers Are Tightening Purse Strings
    • Table 1-3 Average Household Income of Adults Who Plan to Decrease Spending, Year Over Year, April 2003-April 2008 (U.S. adults)
    • Less Educated More Dramatic, More Educated More Sensitive
    • Table 1-4 Adults Who Plan to Decrease Spending, by Level of Education Year Over Year, April 2003-April 2008 (Percent)
    • Homeowners Running Scared
    • Table 1-5 Adults Who Plan to Decrease Spending by Residential Status Year Over Year, April 2003-April 2008 (Percent)
    • Older Adults Increasingly Likely to Reduce Spending
    • Table 1-6 Adults Who Plan to Decrease Spending, by Age Range Year Over Year, April 2003-April 2008 (Percent)

  • Potential Consumer Spending Shifts by Category
    • The Biggest Losing Categories are…
    • Table 1-7 U.S. Adults Who Plan to Decrease Spending in: Sporting Goods, Women’s Dress Clothing, Men’s Dress Clothing, Children’s Toys, CDs/DVDs/Videos/Books, and Various Home Goods April 2003-April 2008 (U.S. adults)
    • Retail Channel Gains in Specific Product Categories
    • Table 1-8 Selected Retail Channel Preferences by Product Category: Adults Overall, April 2003- April 2008 (U.S. adults)
    • Increased Interest in Savings May Be Boon for Internet Shopping
    • Table 1-9 Selected Retail Channel Preferences by Product Category: Adults Overall, April 2003- April 2008 (U.S. adults)
    • Retail Channel Preferences Are Eroding
    • Figure 1-10 Percentage of Adults With No Retail Channel Preference by Product Category: April 2003 vs. April 2008 (U.S. adults)

  • Value Shopper Demographics
    • The Average Value Shopper: Affluent and Educated
    • The Extreme Value Shopper Splits Between Young and Old
    • Demographic Profile of Entertainment and No Interest Shoppers

  • Value Shopper Attitudes
    • Value Shoppers Outgoing, Adventurous
    • All New, All The Time
    • Research…A Reward In Itself?
    • Ask Me, I Know
    • Quality Across the Board
    • Going On A Value Hunt
    • Shop for Joy
    • Brand Savvy
    • Highly Aware of Advertising
    • Image May Be Everything to XVS
    • Table 1-11 Statements Indicating Outgoing, Adventurous, and Unique Attitudes, Fall 2007 (index)

  • Value Shopper Selected Retail Preferences
    • Retailer Categories: Value Shoppers Show Consistently Higher Penetration than Total Population
    • Table 1-12 Type of Retailer Shopped Last Four Weeks by Shopper Type, 2007 (%)
    • Wal-Mart Tops the List of Retailers
    • Table 1-13 Top 10 Department, Discount, Children’s Toy, Clothing and Footwear Store: Shopped Last Four Weeks by Shopper Type, 2007 (%)
    • Average Value Shoppers Get Around
    • Table 1-14 Shopping Outlet Preferences of Average Value Shoppers, 2007 (%)
    • Extreme Value Shoppers More Focused on Necessities
    • Table 1-15 Shopping Outlet Preferences of Extreme Value Shoppers, 2007 (index)
    • Entertainment and No Interest Shopper Store Preferences

  • Looking Ahead
    • Higher Unemployment, Tighter Credit Likely
    • Importance of Reaching Out to All Types of Value Shoppers
    • Opportunity for Marketers to Learn and Innovate
    • Not Just About Price, but It May Seem So
    • Added Value of Sustainability Keeps Growing
    • There’s Value in Company Values
    • Coupon Use likely to Rise
    • Sampling to Boom
    • Word-of-Mouth: Added-Value for Marketers and Consumers
    • Leveraging the Internet
    • Private Labels May Be the Lucky Ones

Chapter 2 The Current Economic Landscape

  • Overview
  • 2008 Real GDP Growth Forecasted at a Meager 0.9%
  • Figure 2-1 U.S. Current-Dollar GDP vs. Real GDP 2002-2008 (in trillion $)
  • Figure 2-2 Percentage Changes in U.S. Current-Dollar GDP, Real GDP and the GDP Price Index 2002-2008 (%)
  • Economic Future Uncertain
  • Unemployment
  • Figure 2-3 Initial Weekly Unemployment Claims, Four-Week Moving Average January 24, 1977-April 26, 2008 (in thousands)
  • Figure 2-4 Average Annual Civilian Labor Force Participation Rate and Unemployment Rate 1977-2008 (percent)
  • Personal Consumption Slows
  • Figure 2-5 Personal Consumption Expenditures, Current-Dollar versus Real, 2000-2007 (in billions $)
  • Figure 2-6 Percentage Changes in U.S. Current-Dollar PCE, Real PCE and the PCE Price Index, 2002-2008 (%)
  • Consumer Prices on the Rise
  • Figure 2-7 Average Annual Percent Change in the Consumer Price Index for All Items, Durable Goods, Non-Durable Goods and Services 1978-Q1, 2008 (percent)
  • Food Price Increase Breaks Four Percent in 2008
  • Figure 2-8 Average Annual Percent Change in the CPI for Food and Beverage, Food at Home and Food Away from Home 1978-Q1, 2008 (percent)
  • Apparel Price Declines Slowing
  • Figure 2-9 Average Annual Percent Change in the CPI for All Apparel, Men’s and Boys’ Apparel and Women’s and Girls’ Apparel 1978-Q1,
  • 2008 (percent)
  • Housing CPI Steady at Three Percent
  • Figure 2-10 Average Annual Percent Change in the CPI for All Housing Items, Shelter, Fuels & Utilities and Furnishings & Operations 1978-Q1, 2008 (percent)
  • Transportation Costs on the Rise
  • Figure 2-11 Average Annual Percent Change in the CPI for All Transportation, Private, Public and Motor Fuel 1978-Q1, 2008 (percent)
  • Other Costs Show a Mixed Trend
  • Figure 2-12 Average Annual Percent Change in the CPI for Medical Care, Personal Care Products & Services and Education 1978-Q1,
  • 2008 (percent)

Chapter 3 U.S. Consumer Spending Trends and Attitudes

  • Note On BIGresearch Data
  • Faith No More: 77% Lack Confidence in Economy
  • Table 3-1 Percentage of Adults with Little or No Confidence in Short-Term Prospects for the Economy, Month Over Month, October 2007-April 2008 (U.S. adults)
  • Table 3-2 Percentage of Adults with Little or No Confidence in Short-Term Prospects for the Economy, Year Over Year, April 2003-April 2008 (U.S. adults)
  • Realistic Spending Sets In
  • Table 3-3 Percentage of Adults Who Are More Practical or Realistic in Their Purchases, Month Over Month, October 2007-April 2008 (U.S. adults)
  • Table 3-4 Percentage of Adults Who Are More Practical or Realistic in Their Purchases, Year Over Year, April 2003-April 2008 (U.S. adults)
  • Consumers Consistently Decreasing Spending
  • Table 3-5 Percentage of Adults Who Are Planning to Decrease Spending, Month Over Month, October 2007-April 2008 (U.S. adults)
  • Table 3-6 Percentage of Adults Who Are Planning to Decrease Spending, Year Over Year, April 2003-April 2008 (U.S. adults)
  • Financial Realism Means Cutting Back
  • More Paying Off Debt
  • Table 3-7 Percentage of Adults Who Are Planning to Pay Down Debt, Month over Month, October 2007-April 2008 (U.S. adults)
  • Table 3-8 Percentage of Adults Who Are Planning to Pay Down Debt, Year Over Year, April 2003-April 2008 (U.S. adults)
  • Selected U.S. Demographics within Economic Attitudes
    • Prime Consumers Are Tightening Purse Strings
    • Table 3-9 Average Household Income of Adults Who Plan to Decrease Spending, Year Over Year, April 2003-April 2008 (U.S. adults)
    • What About the Lower Income Shoppers?
    • Higher-Income Households Quick to Respond to Change in Economy
    • Table 3-10 Adults Who Plan to Decrease Spending, by Household Income Year Over Year, April 2003-April 2008 (Percent)
    • Table 3-11 Adults Who Plan to Decrease Spending, by Household Income Year Over Year, April 2003-April 2008 (Number in survey of 8,000)
    • Lower Educated More Dramatic, Higher Educated More Sensitive
    • Table 3-12 Adults Who Plan to Decrease Spending, by Level of Education Year Over Year, April 2003-April 2008 (Percent)
    • Homeowners Running Scared
    • Table 3-13 Adults Who Plan to Decrease Spending by Residential Status Year Over Year, April 2003-April 2008 (Percent)
    • Older Adults Increasingly Likely to Reduce Spending
    • Table 3-14 Adults Who Plan to Decrease Spending, by Age Range Year Over Year, April 2003-April 2008 (Percent)

Chapter 4 Potential Consumer Spending Shifts by Category

  • Note On BIGresearch Data
  • Grocery Spend (Relatively) Spared
  • Table 4-1 U.S. Adults Who Plan to Decrease Spending in Groceries, April 2003-April 2008 (U.S. adults)
  • Lawn & Garden, HBC and Children’s Clothing Spending Slow
  • Table 4-2 U.S. Adults Who Plan to Decrease Spending in: Health & Beauty Care, Children’s Clothing and Lawn & Garden Supplies, April 2003-April 2008 (U.S. adults)
  • The Biggest Losing Categories are…
  • Table 4-3 U.S. Adults Who Plan to Decrease Spending in: Sporting Goods, Women’s Dress Clothing, Men’s Dress Clothing, Children’s Toys, CDs/DVDs/Videos/Books, and Various Home Goods April 2003-April 2008 (U.S. adults)
  • Among Adults Who Plan To Cut Overall Spending, Groceries the Least Effected
  • Table 4-4 Spending Plans by Product Category: U.S. Adults Who Plan to Decrease Spending, April 2003-April 2008 (U.S. adults)
  • Sporting Goods, Home Furnishings Suffer Most
  • Table 4-5 Spending Plans by Product Category: U.S. Adults Who Plan to Decrease Spending, April 2003-April 2008 (U.S. adults)
  • Retail Channel Preferences within Category
    • Retail Channel Gains in Specific Product Categories
    • Table 4-5 Selected Retail Channel Preferences by Product Category: Adults Overall, April 2003- April 2008 (U.S. adults)
    • Increased Interest in Savings May Be Boon for Internet Shopping
    • Table 4-6 Selected Retail Channel Preferences by Product Category: Adults Overall, April 2003- April 2008 (U.S. adults)
    • Retail Channel Preferences Are Eroding
    • Figure 4-7 Percentage of Adults With No Retail Channel Preference by Product Category: April 2003 vs. April 2008 (U.S. adults)
    • Warehouse Clubs, Internet Draw Disproportionately Among Shoppers Who Are Curbing Spending
    • Table 4-8 Selected Retail Channel Preferences by Product Category: Adults Overall vs. Adults Who Plan to Decrease Spending, April 2008 (U.S. adults)
    • More Shoppers Head to Discount Stores
    • Weakening Consumer Preference for Wal-Mart?
    • Table 4-9 Selected Retail Chain Preferences by Product Category: Adults Overall, April 2003-April 2008 (U.S. adults)
    • Table 4-10 Selected Retail Chain Preferences by Product Category: Adults Who Plan to Decrease Spending, April 2003-April 2008 (U.S. adults) (U.S. adults)

Chapter 5 Value Shopper Demographics

  • Note on Simmons Market Research Bureau Consumer Data
  • Value Shopper & Others Defined
  • Percentage of Population by Shopper Type
  • Table 5-1 Percentage of Shoppers by Type: Average Value Shopper, Extreme Value Shopper, Entertainment Shopper and No Interest Shopper, 2003-2007 (%)
  • The Average Value Shopper
  • The More Affluent, Educated, the More Value Shopper Minded
  • Table 5-2 Top Demographic Characteristics of Average Value Shoppers, 2007 (index)
  • The Extreme Value Shopper Splits
  • Extreme Value Shoppers are Younger
  • …And Older
  • Other XVS Demographics
  • Table 5-3 Top Demographic Characteristics of Extreme Value Shoppers, 2007 (index)
  • A Look at Average Value Shoppers by Household Income
  • Table 5-4 Percentage of Average Value Shoppers by Household Income, 2007 (%)
  • Profile of Average Value Shoppers with Household Incomes of <$50K
  • Table 5-5 Top Demographic Characteristics of Average Value Shoppers with Household Incomes of <$50K, 2007 (index)
  • Demographic Profile of Average Value Shoppers with Household Incomes of $50K-$99K
  • Table 5-6 Top Demographic Characteristics of Average Value Shoppers with Household Incomes of $50K-$99K, 2007 (index)
  • Demographic Profile of Average Value Shoppers with Household Incomes of $100K+
  • Table 5-7 Top Demographic Characteristics of Average Value Shoppers with Household Incomes of $100K+, 2007 (index)
  • Demographic Profile of Entertainment Shoppers
  • Table 5-8 Top Demographic Characteristics of Entertainment Shoppers, 2007 (index)
  • Demographic Profile of No Interest Shoppers
  • Table 5-9 Top Demographic Characteristics of No Interest Shoppers, 2007 (index)

Chapter 6 Value Shopper Attitudes

  • Introduction
  • If Anything, A Fun Shopper!
  • Table 6-1 Statements Indicating Outgoing, Adventurous, and Unique Attitudes, Fall 2007 (index)
  • All New, All The Time
  • Table 6-2 Statements Indicating Importance of Early Trial, Adoption and Newness, Fall 2007 (index)
  • Value Shoppers as Researchers, Fact Finders and Planners
  • Table 6-3 Statements Indicating Role as Researcher, Fact-Finder, Planner, Fall 2007 (index)
  • Ask Me, I Know
  • Table 6-4 Statements Indicating Importance of Role as Expert, Fall 2007 (index)
  • Quality is Key to XVS
  • Table 6-5 Statements Indicating Importance of Quality, Fall 2007 (index)
  • Going on a Value Hunt
  • Table 6-6 Statements Indicating Interest in Value Hunting, Fall 2007 (index)
  • Shop for Joy
  • Table 6-7 Statements Indicating Joy In Shopping Experience, Fall 2007 (index)
  • Brand Savvy
  • Table 6-8 Statements Indicating Strong Interest in Brands, Fall 2007 (index)
  • Highly Aware of Advertising
  • Table 6-9 Statements Indicating High Receptivity to Advertising, Fall 2007 (index)
  • But Also Psychographic Pitfalls
  • Table 6-10 Statements Indicating a Level of Self-Doubt, Fall 2007 (index)
  • Affected by Opinions of Others
  • Table 6-11 Statements Indicating Need for Outside Approval, Fall 2007 (index)
  • Image May Be Everything to XVS
  • Table 6-12 Statements Indicating Importance of Image, Fall 2007 (index)
  • Competitive and Controlling
  • Table 6-13 Statements Indicating Workaholic Nature, Fall 2007 (index)
  • And Yet Still Fearful of Responsibility
  • Table 6-14 Statements Indicating Fear of Responsibility, Fall 2007 (index)

Chapter 7 Value Shopper Retail Preferences

  • Retailer Categories: Value Shoppers Show Consistently Higher Penetration than Total Population
  • Table 7-1 Type of Retailer Shopped in Last Four Weeks, by Shopper Type, 2007 (%)
  • Department, Discount, Children’s Toy, Clothing and Footwear Store Preferences
    • Wal-Mart Tops the List of Retailers
    • Table 7-2 Department, Discount, Children’s Toy, Clothing and Footwear Store: Shopped Last Four Weeks by Shopper Type, 2007 (%)
    • Table 7-2 Department, Discount, Children’s Toy, Clothing and Footwear Store: Shopped Last Four Weeks by Shopper Type, 2007 (%)
    • Average Value Shoppers Go to More Stores
    • Table 7-3 Shopping Outlet Preferences of Average Value Shoppers, 2007 (%)
    • Extreme Value Shoppers More Focused on Necessities
    • Table 7-4 Shopping Outlet Preferences of Extreme Value Shoppers, 2007 (index)
    • Entertainment Shopper Store Preference
    • Table 7-5 Shopping Outlet Preferences of Entertainment Shoppers, 2007 (index)
    • Table 7-5[Cont.] Shopping Outlet Preferences of Entertainment Shoppers, 2007 (index)
    • No Interest Shoppers Prefer Not to Shop
    • Table 7-6 Shopping Outlet Preferences of No Interest Shoppers, 2007 (index)

  • Supermarket Preferences
    • Table 7-7 Supermarket and Food Store: Shopped Last Four Weeks by Shopper Type, 2007 (%)
    • AVS May Be More Likely to Shop Quality Experience
    • Table 7-8 Supermarket Preferences of Average Value Shoppers, 2007 (index)
    • XVS Indexes Show Mixed Supermarket Allegiances
    • Table 7-9 Supermarket Preferences of Extreme Value Shoppers, 2007 (index)
    • Food Shopping Is Necessity, Not Fun For Entertainment Shoppers
    • Table 7-10 Supermarket Preferences of Entertainment Shoppers, 2007 (index)
    • No Interests Show Some Interest in A&P, Piggly Wiggly
    • & Save-A-Lot
    • Table 7-11 Supermarket Preferences of No Interest Shoppers, 2007 (index)

  • A Look at Other Top Retailers by Segments
    • Convenience Stores
    • Table 7-12 Convenience Stores: Purchased Last Four Weeks by Shopper Type, 2007 (%)
    • Drug Stores
    • Table 7-13 Drug Stores: Purchased Last Four Weeks by Shopper Type, 2007 (%)
    • Home Electronics Stores
    • Table 7-14 Home Electronics Stores: Purchased Last Four Weeks by Shopper Type, 2007 (%)
    • Home Furnishing & Houseware Stores
    • Table 7-15 Home Furnishing & Houseware Stores: Purchased Last Four Weeks by Shopper Type, 2007 (%)
    • Home Improvement Stores
    • Table 7-16 Home Improvement Stores: Purchased Last Four Weeks by Shopper Type, 2007 (%)
    • Office Supply/Computer Stores
    • Table 7-17 Office Supply/Computer Stores: Purchased Last Four Weeks by Shopper Type, 2007 (%)

Chapter 8 Looking Ahead

  • It’s the Economy Stupid
  • Bang the Recession Drum
  • Higher Unemployment, Tighter Credit Likely
  • The Credit Hangover
  • Importance of Reaching Out to All Types of Value Shoppers
  • The “Planning” Value Shopper
  • The “Opportunistic” Value Shopper
  • Communicating to All Value Shoppers a Must
  • Official Tasters: The Return of The Freebie
  • Opportunity for Marketers to Learn More About Their Loyal Consumers and Innovate
  • Fast Food Ahead of the Game
  • Retailers Lost
  • Telecom to Increase Promotion
  • For Many Value Shoppers the Shopping Experience is Key
  • Not Just About Price, but It May Seem So
  • Surplus and Salvage Groceries: Growth Channel
  • Younger Consumers Usher in the New Age of Coupons
  • Coupon Use likely to Rise with a Recession
  • Heartland Americans Most Coupon Happy
  • Average Value Shoppers Comfortable With Variety of Coupons
  • Table 8-1 Type of Coupon Ever Used by Value Shopper Cohorts, 2007
  • Opportunity for Paperless, Digital Coupons
  • Could e-Coupons Breathe New Life to an Analog Industry?
  • Word-of-Mouth: Added-Value for Marketers and Consumers
  • WOM a Real Business
  • Proof in the Numbers
  • Added Value of Sustainability Keeps Growing
  • Eco-Friendly, Organic Still Important to Value Shoppers
  • Core Company Values and Commitment Critical
  • There’s Value in Company Values
  • Not Just a Fringe Trend
  • Green Begets Green, but Skeptics Abound
  • Leveraging the Internet
  • Value Shoppers Want Options
  • Just Give Me the Bottom Line
  • Price Most Important to the Well-Off
  • What Loses Out to Price
  • The Value Shopper’s Best Friend
  • Strength in Numbers
  • Could Recession Be a Boon for Internet Retailing?
  • Where Are Average Value Shoppers Buying Online?
  • Table 8-2 Type of Item Ordered Off the Internet in Last 12 Months, 2007 (%)
  • Table 8-2[Cont.] Type of Item Ordered Off the Internet in Last 12 Months, 2007 (%)
  • Shoppers Still Need Wooing
  • Do More than Just Advertise Online
  • Will Value Branded Products/Services Surge?
  • Private Labels May Be The Lucky Ones

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